1. Introduction
RideReach is a long-distance transport platform that connects passengers with drivers travelling in the same direction. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we may collect, why we collect it and how we may use it when you use RideReach, our website or our services.
2. Information We Collect
Depending on how you use RideReach, we may collect information such as:
- Your name and contact details.
- Your email address and telephone number.
- Account login information.
- Journey, booking and trip information.
- Information provided when registering as a driver.
- Vehicle and driving-related information.
- Payment and transaction information.
- Location information where required for our services.
- Information you provide when contacting us.
3. How We Use Your Information
We may use your information to:
- Create and manage your RideReach account.
- Connect passengers with suitable trips and drivers.
- Process bookings and payments.
- Allow drivers to manage their trips and passengers.
- Provide customer support.
- Improve and maintain our services.
- Help protect the security of RideReach.
- Communicate important information about your account or bookings.
- Comply with applicable legal and regulatory requirements.
4. Location Information
RideReach may use location information to provide features related to journeys, routes, pickups, destinations and navigation.
Where location access is requested by the app, you may control location permissions through your device settings.
5. Driver Information
Drivers may be required to provide additional information and documents for verification before they can offer trips through RideReach.
This information may include identification, driving licence, professional driving information, vehicle information and other documents required for driver verification.
6. Payments
RideReach may use third-party payment service providers to process payments and transactions.
Payment information may be processed by these providers in accordance with their own privacy policies and security practices. RideReach does not need to store your full banking or card credentials when those details are handled directly by an authorised payment provider.
7. Sharing Information
We may share relevant information when necessary to provide RideReach services.
For example, information may be shared between passengers and drivers where reasonably necessary to facilitate a booking or journey.
We may also share information with trusted service providers, payment providers, technology providers or authorities where required by law or necessary to operate and protect our services.
8. Data Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, resolving disputes, maintaining records and complying with legal obligations.
10. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including rights to request access to, correction of or deletion of certain information.
If you have a privacy-related request or concern, you can contact us using the details below.
11. Children's Privacy
RideReach is not intended for children who are not legally permitted to use our services. We do not knowingly collect personal information from children in violation of applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time as our services develop or legal requirements change.
Any updated version will be published on this page with an updated effective date where appropriate.
13. Contact Us
If you have any questions about this Privacy Policy or how RideReach handles personal information, please contact us at:
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